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Home » Solutions » Cloud Call Centre
Yaytel Cloud Call Centre

Cloud Call Centre Phone System

Yaytel’s Calls Suite integrates seamlessly with cloud and on-premise phone systems to deliver real-time analytics. Businesses can monitor call metrics critical to their business by accessing real-time reports, ‘click and drill’ dashboards, wallboards and call recordings.
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Trusted by Businesses

Helping to Grow the Next Generation of Companies Of all sizes who value the power of connection.

USE YOUR PREFERRED DEVICES

Business Reporting Solutions

Choose our VoIP Phone System Solutions on Your Preferred Devices

Business Productivity Dashboard
Analyse Business Performance Data, User Metrics. Pre-defined or filtered data displayed on live tiles in tabular or graphical formats.
In-Depth Call Reporting
Extensive catalogue of configurable reports to identify trends in performance. Report on call activity by extension, department, DDI and user.
Live Analytics for Immediate Insight
Measure call volumes, targets, Grade of Service (GoS), Percentage Call Answered (PCA), caller tolerance (wait time) and unreturned missed calls.
Business Wallboard
Share Key Business Metrics On-Screen. Measure calls that have been missed but not yet returned. This report can be displayed as a wallboard tile.
What We provide

Unlock the Benefits of VoIP for Your Call Center

Intelligent Call Queueing

With our Cloud Phone System, you have an opportunity to place Patients in a queue during peak hours, on top other staff members can join the queue to offload the burden.

Live Wallboard

Monitor real time patients statistics, number of answered calls, call durations & waiting time, this will help you make right decisions for allowing more staff to join the queue during busy times. Live boards will also allow you to closely analyze staff performance.

Mobile Apps for Remote working

Cloud Phones are redefining the boundaries of business possibilities they enable you & your staff to work remotely even if you are away from your Medical Centre & your calls can be answered from anywhere.

Smart Reporting

With our cloud phones you can always have weekly or monthly reports with that you can take crucial decision regarding areas of improvement, adding or removing staff based on the demands, resolve any patient disputes & manage resources.

Advanced Call Recording

Wavetel Hosted Phone System comes with our Cloud Recording solution. We’ll seamlessly and automatically record all your Patients inbound and outbound calls, which help resolve any queries.

Advanced Call Recording

Wavetel Hosted Phone System comes with our Cloud Recording solution. We’ll seamlessly and automatically record all your Patients inbound and outbound calls, which help resolve any queries or issues with patients.
Complete Solutions

Business Phone System for Cloud Call Center

Experience seamless communication with Yaytel’s Cloud Phone System. Our platform is designed with precision and powered by innovation, integrating every aspect of business communication – including voice, text, video, email, fax, and meetings – into a single, easy-to-use interface

Simplify communications for every team from small businesses to enterprises.
Set up basic or advanced call routing rules and ring duration with a pre-recorded phone menu, and easily forward calls so customers reach the right person, every time.
Enable user-level call handling options, automatic call recording - or not. Get more control of your business and better work/life balance by customising phone numbers, business hours, caller-ID, and more.
With the new cloud phone service you are not constrained to your office or even a handset. Make calls from your company number from anywhere with the Android and iPhone Apps.
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Voice Collaboration and Cloud Telephony Integrations

Why Yaytel’s Cloud Business Phone Systems 
Are Suitable for UK Business

Effortlessly manage all your communication needs from one intuitive platform, with features like:

  • A centralised dashboard, easy-to-use intuitive user interface (UI).
  • Call forwarding, extension management, voicemail-to-email setup, fax-to-email functionality, and customisable voice menu.
  • Control auto attendants, call transfers, queue management, internal and external audio-conferencing capabilities, business hours, teams, and extensions.
  • Control digits and incoming call routing.
  • Call statistics in real-time customer records, smart call history presentation, wall boards.
  • Access CDRs, phonebooks, call recordings, faxes, and voicemails.

Transformative Collaboration Hub: Beyond Voice Calls

Communication Hub
Organize discussions and Share documents, enabling easy access and collaboration among team members, clients, vendors, and partners.
SMS Integration
Using Hub UC, enjoy two-way messaging with all your contacts. Effortlessly send single or bulk messages to existing or new contacts, enhancing communication efficiency.
Document Management
Drag-and-drop PDFs, images, videos, and files directly into our platform for streamlined feedback and collaboration
CRM Integration
Integrate seamlessly with popular CRM platforms like Zoho, Bitrix24, Clio, Pipedrive, and HubSpot.
View More Communication Hub

UPGRADE TO DIGITAL VOIP NUMBER FROM OLD ANALOGUE PHONE LINE

Empower your business with Yaytel Business’ diverse selection of local and toll-free numbers, tailored to project.
  • Mobile Numbers
  • Local Phone Numbers
  • National Numbers
  • Toll free Numbers / Freephone Numbers
  • Virtual Phone Number
Choose Phone Number
Port Your Number

EXPERIENCE SEAMLESS CONNECTIVITY WITH YAYTEL'S CLOUD PHONE SYSTEM

  • Technology Leader: Cutting-edge technology, revolutionising industries and keeping your business ahead of the curve.
  • Reliable Service: We pride ourselves on delivering top-notch service that you can rely on.
  • Affordable Pricing: Our pricing plans are designed to fit any budget without compromising on quality, and there is no upfront cost.
  • UK Based Support: Trust in Yaytel Business for dedicated UK-based support, ensuring prompt assistance whenever you need it.
  • Happy Customers: Hear what our satisfied customers have to say about their experience with Yaytel Business. Our phone system is used by more than 3000 businesses and 20,000 users.
Complete Solutions

EMBRACE YOUR FUTURE WITH MOST EFFICIENT PHONE SYSTEM

Choose us for one reason: we understand and provide better calling services for your customers than the IT-giant Microsoft. Complete control over the incoming call routing. This include feature like auto attendant, Hunt group, Emergency call forwarding, Fraud prevention, & many more just on one price. That means you need not to pay for each add-on features.
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Cloud Telephony Features

Popular features of a cloud phone system

Discover unique tools for increased productivityand better email management

Customer Call Recording
Record agent calls for dispute resolution and quality assessment.
Whiteboarding
Our data centers are individually audited and certified.
Voicemail to Email
Voicemails delivered straight to your inbox, available for listening anytime.
Auto Call Distribution
Automatically receive and distribute calls to available agents with ease.
Call Routing
Multiple routing strategies for directing callers to the right agent.
VoIP Analytics & Call Reports
View detailed call analytics, insights and KPIs via scheduled reports.
View All 50+ Features
Best for Your Business

How It Works

Discover unique tools for increased productivityand better email management
1
Sigup with Yaytel
Download the app or use the web version for work
2
Choose Service
Create a personal account to start chatting with people
3
Enjoy
Communicate with people easily, solve interesting problems
Get Started
Customers Trust

What People Say About Us

Look, we know everyone makes those up. But those are 100% unadulterated, unprompted things our users said about us.

Anna Brown
« There is about hours of video conferencing time in the process we normally follow, and with the added time associated with reaching out to clients. »
Anna Brown
San Francisco, California
Alex Sollerio
« I am an advertiser, app developer, service provider or agency looking to reach the right customers and maximize. »
Alex Sollerio
Roma, Italy
Anna Doe
« You will never fake the feeling of being in such a place. The live minimalism base on the natural materials & alive unprocessed. »
Anna Doe
Paris, France
Other Business Solutions

Related Solutions and Services

Whether you’re an SME or global enterprise business; in the public sector, private sector or a charity…. whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill. Every time.
Business Broadband
Small business, big ambitions? We’re here to get things moving in the right direction, with the right technology. Yaytel stand out from the crowd so we’ll deliver the telecoms solutions.
DEDICATED BROADBAND
Voice API
Yaytel Voice API enables you in making, handling, and routing calls to apps, phones, internet-browsers, or any other channel you take calls from. Now setup your conversations anywhere around the globe.
CLOUD VOIP
IT Support
Teams need tighter security and an easy to manage infrastructure. They need predictable monthly operating expenses. They need faster onboarding. All while reducing technical debt.
DEDICATED SUPPORT
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FAQ

Frequently Asked Questions from Our Community

Here are some Frequently Asked Questions related to Microsoft Team direct routing.
Have Questions?
Cloud calling software is a technology solution that enables phone calls to be made over the internet using cloud-based technology.
Cloud contact centers to route calls and other customer interactions to the most appropriate agent, through the cloud, to ensure efficient and effective communication.
Setting up a cloud call center requires choosing a suitable vendor and setting up an account, configuring the system, integrating it with existing systems, and training the agents.
Cloud call centers are better than on-premise solutions due to scalability, accessibility, cost-effectiveness, and constant updates with the latest technology.
The benefits of a cloud contact center include increased efficiency, higher customer satisfaction, and lower operating costs.